The focus of our digital transformation strategy is to build a robust foundation for future innovation through scalable platforms and modernised IT governance. Our roadmap prioritises automation, enhancing efficiency and empowering teams to concentrate on higher-value activities. Simultaneously, we prioritise cybersecurity and information protection, employing advanced tools to safeguard our digital assets.

Teejay’s IT department plays a vital role in advancing the Organisation’s digital capabilities, acting as an enabler, catalyst and driver to ensure all SBUs and facilities have the necessary digital resources. Every potential digital investment is rigorously analysed to ensure a clear return on capital, ultimately delivering greater efficiency, agility, and data-driven decision-making across the organisation.

Our Progress in 2024/25

• Automation initiatives in finance, HR, and supply chain have reduced manual workload and improved accuracy.
• Gaps in our existing systems were addressed, particularly within core applications such as SAP.
• Several key projects leveraging Microsoft CoPilot and other MS-driven systems were successfully delivered.
• Robotic Process Automation (RPA) was implemented across key functions to automate manual processes. Also, TJ embarked on Industry 4.0 journey by integrating Operational Technology (OT) with IT systems. Digital twins have been implemented to monitor factory efficiency by installing IoT devices on key factory machines.
• A new in-house Sales and Operations Planning (S&OP) tool was successfully developed, replacing manual processes to better support integrated demand, supply, and financial planning.
• We are on a journey to strengthen our initiatives on cybersecurity data protection to meet stakeholder privacy requirements.
• Microsoft SharePoint serves as our centralised platform for collaboration and document management, streamlining teamwork, enriching business processes, facilitating better progress tracking, and enabling secure information sharing across teams and departments.

The IT function, responsible for both infrastructure and enterprise applications, including our core ERP system (SAP), was central to navigating complexities associated with managing expenses, resistance to change, evolving technology landscapes and the necessity of upskilling our talent. To address these, training initiatives were implemented to develop internal capabilities in emerging technologies while also adopting cutting-edge solutions such as AI, Big Data and cloud computing. IT works closely with HR to ensure effective communication and management of knowledge regarding new systems across the Group.

Data Security and Business Continuity

The increasing complexity of digital threats in the business environment requires a reliable and secure Information and Communications Technology (ICT) infrastructure. Teejay proactively collaborates with strategic partners and customers to ensure the highest standards of data security. Our knowledge management strategy focuses on digitising information assets, with continuous efforts to consolidate and strengthen their digital safeguards. Additionally, our business continuity planning includes proactive measures to mitigate sustainability-related climate risks, such as flooding, aligning with IFRS S1 and S2 Standards.

Ongoing Initiatives

• Ongoing use of firewalls and endpoint protection, including antivirus, intrusion detection systems (IDS), intrusion prevention systems (IPS), SSL interception, and secure network configurations.
• Enforced Multi-Factor Authentication (MFA) across all critical systems to prevent unauthorised access.
• Regular security audits conducted by internal and third-party teams to identify and mitigate vulnerabilities.
• Encryption applied to sensitive data both at rest and in transit.

New Initiatives in 2024/25

• Rollout of a Zero Trust Security Model to limit access based on identity verification and continuous monitoring.
• Deployment of AI-based advanced threat detection tools for real-time threat detection and response.
• Updated cybersecurity awareness training for all staff to reduce phishing and insider threats.
• Introduction of new data classification policies and automated compliance tools for enhanced data governance.
• Redundant cloud storage and faster disaster recovery protocols for cloud backup and disaster recovery.

No major data breaches were reported during the 2024/25 period. Minor incidents, such as phishing attempts and misdirected emails, were reported but swiftly contained with no compromise of data integrity. One user concern regarding delayed access due to new MFA requirements was addressed with improved user support and guidance.

Our Focus for 2025/26 and Beyond

Implementation of an automated planning tool to enhance the efficiency and accuracy of our manufacturing process management is currently underway.

Furthermore, the implementation of a data warehouse solution is planned for the upcoming year, with the objective of supporting large-scale data management, enhancing data quality, and enabling more effective analytics and decision-making.

Each automation initiative undergoes an evaluation process to ensure measurable benefits: including identifying baseline performance metrics and comparing them post-implementation to quantify impact. This approach ensures that our digital initiatives align with business goals and deliver tangible value. In addition to cost and time savings, qualitative benefits such as improved accuracy, better compliance, and enhanced user experience are applicable.